- Can I return my order? Under which circumstances can it be returned?
Yes you can return your order, under following circumstances:
a) If the product was damaged during transit.
b) If the wrong product was shipped to you.
- Can I exchange my order? How?
Yes, you can exchange your order. If you feel the product received by you doesn't suit you well or you do change your mind about it for any other reason, you can exchange it with another product of the same or higher value on our website.
The difference in amount per the new order value + to & fro courier charges will have to be paid by you.
Inform us about your intent to exchange within 1 day of receipt of the package, through an email on firstname.lastname@example.org.
Only one time exchange is allowed per order.
- Where can I read complete return & exchange policies of your store?
To review detailed return & exchange policy for store nirwaana.com, click here
- Is the jewelry insured during shipping?
Yes, all the Nirwaana jewelry purchased directly from nirwaana.com are fully insured during shipment. We do this for you at no additional cost.
- What are the shipping charges for purchasing a product?
For shipments within India :
For the order value upto Rs.1000, we do charge a nominal shipping fee of Rs.95.
Free shipping is provided for the orders of value above Rs.1000.
For International shipments: Please read all details here.
- In how many days I can expect the delivery of my order?
For shipments within India:
It takes a maximum of 5-7days for any order to deliver to major cities in India. It can take a bit longer to smaller cities depending on your pin code. Exact schedule will be intimated to you upon purchase, through an email by us.
If you have any specific questions about delivery time while making your purchase, please write to us.
For International shipments: Kindly visit the link here to read all details.
- Where can I review your shipping policies?
Please click here for detailed shipping policy.
- Does my jewelry come in a jewelry box?
All jewelry is shipped to you packaged in a jewelry box.
- Can I choose a different jewelry box for the jewelry purchased for gifting?
Yes, at an additional cost, you could select an upgraded wooden jewelry gift box. Please write to us at email@example.com if you would like to do so.
- What are the different payment options to shop at Nirwaana?
To make it convenient for you, we offer a wide range of the most popular payment methods including COD, when you shop at nirwaana.com.
Click here to view all payment options.
- Can I get my jewelry gift wrapped?
Nirwaana jewelry pieces are shipped in lovely brand boxes which are suitable for gifting as is. Should you have any further questions about this, feel free to email us.
- Can I add a gift note to the jewelry I have purchased for gifting?
Yes, we can add a small Nirwaana card with a handwritten note on your behalf. We are happy to do this for you at no additional charges. Should you require this, please send us an email at firstname.lastname@example.org along with your order number and details of the note you would like on the card.
- Can I see how the gift card looks like?
Yes, you could mail us and ask for the card options that are available with us. We will be happy to send you the photos of same for selection.
- Do the photos on website represent real product?
Yes, totally. The images uploaded on our website are a true representation of actual products.
We are strictly against unusual editing of product pictures.
We have no control over the slight color differences that could occur due to variations in individual screen settings of various electronic devices.
- Do you have any more pictures of the jewelry?
The pictures we have posted on our website are the only ones we have available.
However since we use stones in their organic form for a lot of styles, no two pieces of such styles look the same. In these cases should you wish, you could ask for pictures of a particular style, at the time of your purchase. The additional pictures will be instantly clicked by the team using hand phone and sent to you, so kindly excuse random backgrounds for these.
- I have never purchased 'handcrafted jewelry' before. What should I expect while purchasing a handcrafted jewelry piece from Nirwaana?
Please click here to know a bit about handcrafted by Nirwaana.
- Can I check my order status?
Yes, you can login to your account using your email and password. You can check detailed status of your latest and all previously placed orders too.
- How can I track my order?
You can track your order using the tracking number provided to you on email giving dispatch details of your package.
- How do I get the invoice of my purchase?
The hard copy invoice of your order will accompany the package we dispatch. Should you require a soft copy of invoice, you could request for one at email@example.com and it will be emailed to you.
- Do you accept order cancellations?
Yes, if you cancel your order before it is shipped, the process is simple. Please email us with the reason why you would like to cancel the order & we will refund you the entire amount.
After the order is already shipped, we do accept return or exchange. Please read our 'Return & Exchange Policy' in detail here.
- How will I get the refund after return or cancellation?
Your refunds will be rolled back to your original method of payment if your payment was done using any of the online modes of payment and you will receive an email confirmation.
In case your original payment method was cash on delivery, the amount will either be credited to your Nirwaana account in the form of gift voucher (with validity of 3months from date of issue) or transferred to your bank account thru NEFT, based on your preference.
- Can I send my old purchase from Nirwaana for repair?
Yes, please do send us an email along with the pictures showing what you would like us to repair. After reviewing the pictures, we will confirm to you if the damage can be repaired.
We will be happy to do minor repairs for you free of charge. In which case you will only be required to bear to & fro shipping charges of the product.
Any major repairs, if they do attract any charges, we will communicate to you.
- The plating of my Gold plated jewelry is wearing off. How can I fix this?
It is completely normal for any plating to wear off after regular usage for longer period. Like anything else needs maintenance, so does your jewelry. Should you wish to read in detail about plated jewelry, please click here.
We can re-plate this for you. The re-plating will be done at an additional cost. The cost for re-plating of jewelry with and without gemstones would vary. Re-plating cost will be communicated to you as required.
In addition to re-plating cost, to & fro courier charges for the movement of this piece will have to be borne by you.
- Where can I leave a review on my purchase?
You can either email us your product review on firstname.lastname@example.org
You can visit any specific product page on our website & submit your review under section "CUSTOMER REVIEWS" as you scroll down the page.
- Where can I report any issue related to my purchase?
You can email us about any sort of issues on email@example.com