Shipping Policy

 

Shipping Within India :

  • Free shipping services are provided if your total order amount is more than Rs. 1000, irrespective of the payment method. Nominal shipping fee of Rs. 95 is charged for order value equivalent to or below Rs. 1000
  • For a COD order that is undelivered due to non availability of the customer to receive it or customer rejecting the delivery, if a customer requests redelivery of this parcel, an additional shipping charge of Rs. 250 would apply.
  • If the item is in stock, it will be delivered in 5-7 working days from the order date, to the major cities. Delivery time to all other locations may be higher, which will depend on your Pin code. Exact schedule will be intimated through an email from us.
  • Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.
  • We are unable to change shipping address once the order is dispatched from our end. 
  • Nirwaana shall have no liability for any failure to deliver goods or delivery delays in case of circumstances which are beyond our control such as natural calamities, riots, weather conditions, pandemic, war etc.
  • During festive time/SALE, there could be some additional delays, so keep that in mind when purchasing for a special occasion.
  • All packages are sent via reputed courier service providers. Customers are notified about the shipment dispatch via email within 24hours of dispatching the order. Post which the orders can be tracked online.
  • Your order will be shipped to you fully insured. We urge all our customers to inspect the package before receiving or signing the receipt, and do not accept the packages which are damaged or visibly tampered.
  • Product price mentioned on website is the price you pay, that is inclusive of all taxes, which will also be reflected in accompanying invoice.
  • All efforts are made to ensure the accuracy of pricing. Despite this, pricing errors may still occur. In case the product price is higher than the price displayed, we will cancel your order of that particular product & notify you of the cancellation.
  • If the packaging is found tampered with or damaged, do not accept the goods. Write to us with your order number at contactus@nirwaana.com. We will ensure that a replacement delivery is made to you at the earliest.

 

International Shipping :

  • Once an order is placed, the shipping address cannot be changed.
  • An order processing from our end, can take up to 3-5 working days. Thereafter it would take 6-10days of shipping lead-time for a parcel, to reach the country of delivery. This lead-time is not inclusive of customs examination & clearance time required at the country of delivery.
  • All International orders are shipped via India Post. Customers will be able to easily track their parcel movement online through using the tracking number that will be provided through email, soon after dispatch.
  • Shipping charges -
    • We provide free shipping for orders above INR 20,000
    • Orders under INR 20,000 will attract shipping charges as follows:

                    United States of America: INR 2000

                    Rest of the World: INR 2500

    • Import taxes / Customs duty - Our shipping rates do not include import taxes or duties, that may or may not be applicable for imports to the country of package delivery. In all cases, the customers are liable to clear any such additional charges that may apply, with the courier company in order to release their package. We would advise customers to consult their local post office for most updated information on these rates.

    • We currently ship to following countries: United States, United Kingdom, United Arab Emirates, Australia, Bangladesh, France, Germany, Greece, Hong Kong, Italy, Indonesia, Ireland, Japan, Malaysia, Netherlands, Qatar, Singapore, Sweden, Spain, Switzerland, Sri Lanka, Thailand.

    • Incase you are ordering from a country other than these, please send us an email & we will be happy to check if the dispatch to your city/country could be arranged as a special case.

    • Nirwaana shall have no liability for any failure to deliver goods or delivery delays in case of circumstances which are beyond our control such as natural calamities, riots, weather conditions, pandemic, war etc.
    • We only ship orders below INR 45,000 internationally. If you'd like to make a purchase higher than this value please email us.
    • Should you have any other queries, please do write to us at contactus@nirwaana.com. We shall be happy to help!