Shipping Policy

  • Free shipping services are provided if your total order amount is more than Rs. 1000. Nominal shipping fee of Rs. 65 is charged for order value equivalent to or below Rs. 1000
  • If the item is in stock, it will be delivered in 5-7 days from the order date, to the major cities. Delivery time to all other locations may be higher, which will depend on your Pin code. Exact schedule will be intimated through an email from us. 

    Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.
  • We will not be held liable for delays in case of circumstances which are beyond our control such as natural calamities, weather conditions, war.
  • During festive time/SALE, there could be some additional delays, so keep that in mind when purchasing for a special occasion.
  • All packages are sent via reputed courier service providers. Customers are notified about the shipment dispatch via email within 24hours of dispatching the order. Post which the orders can be tracked online.
  • Your order will be shipped to you fully insured. We urge all our customers to inspect the package before receiving or signing the receipt, and do not accept the packages which are damaged or visibly tampered.
  • Product price mentioned on website is the price you pay, that is inclusive of all taxes, which will also be reflected in accompanying invoice.
  • All efforts are made to ensure the accuracy of pricing. Despite this, pricing errors may still occur. In case the product price is higher than the price displayed, we will cancel your order of that particular product & notify you of the cancellation.
  • If the packaging is found tampered with or damaged, do not accept the goods. Write to us with your order number at contactus@nirwaana.com. We will ensure that a replacement delivery is made to you at the earliest.

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